14-Day Return Policy

At Jewelry Boutique US, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy, we offer a 14-day return policy from the date of delivery.

Eligibility for Returns:

• Items must be returned in their original condition, unworn, and free from any damage.
• The product must be in the original packaging with all tags, certificates, and accessories included.
• Custom or personalized jewelry is not eligible for returns unless there is a defect.

How to Return an Item:

1. Once authorized, securely pack the item in its original packaging and include the original invoice or proof of purchase.
2. Ship the item to the return address provided by our team. Please ensure the package is insured and trackable, as we are not responsible for lost returns.

Refund Process:

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-7 business days.
• Shipping fees are non-refundable.

Non-Returnable Items:

• Custom or personalized orders.
• Gift cards.
• Items on sale or clearance.

Exchanges: If you wish to exchange an item, please follow the return process and place a new order.